Will ChatGPT Book Your Next Holiday? | MakeMyTrip x Taj Hotels | WTF is Travel?

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Access the full data and references used in this episode below.Please open this alongside the episode while watching.Open Reference DocumentI put Rajesh Magow, the chartered accountant who co-founded MakeMyTrip on a team where almost nobody knew travel, and Puneet Chhatwal, the Delhi boy who spent twenty-eight years running hotels in Europe before coming home to pull IHCL out of a decade of losses, into one room to explain the business of Indian travel from scratch, and what came out was far bigger than a lesson, from why boutique hotels are better built by outsiders and how a fifty crore partnership between their companies became twelve hundred, to what a hotel actually pays to sit on MakeMyTrip and why booking direct still isn't cheaper, why ChatGPT can't scrape its way into the travel funnel and where voice bookings are taking tier-three India, why Puneet thinks the answer for a 25-year-old isn't another app but a small, clean hotel, why only ten million foreigners visit a country with more than forty UNESCO sites, what went wrong in Goa and where the next thirty Goas should be, why tourism being a state subject is the real bottleneck, and the full playbook both of them would run to take India from ten million tourists to a hundred million.Timestamp:00:00 Introduction07:03 Getting to Know the Guests14:30 How MakeMyTrip’s Hotel Partnerships Work21:45 Booking Direct vs Travel Apps28:26 Puneet Chhatwal’s Journey from Delhi to Europe35:01 Building Villa Stays & Solo Travel Businesses41:43 Will AI Change How We Book Travel?48:40 Customer Data vs Personal Hospitality55:43 Can Robots Replace Hotel Staff?1:03:05 Bringing Small-Town India into Online Travel1:09:52 Should Hotels Cut Out the Middleman?1:16:37 India’s Mid-Range Hotel Opportunity1:23:51 Marketing India & Fixing Tourism Taxes1:30:46 Mass Tourism vs Luxury Tourism in Goa1:38:26 Can Luxury Trains Attract Premium Tourists?1:44:44 Civic Sense & the Tourist Experience1:51:24 Making India’s Attractions Discoverable & Bookable1:58:44 Alibaug’s Potential & the Home