Achieving Efficiency & Associate Engagement with Daryl Porter, Senior Partner & Global Omni Operations Lead at Tomorrow Retail Consulting

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This episode features an interview with Daryl Porter. Daryl recently transitioned from his post as Global Head of Retail Stores at Anheuser-Busch InBev to Senior Partner & Global Omni Operations Lead at Tomorrow Retail Consulting. With over 25 years of retail and leadership experience at Walmart Canada and Anheuser-Busch InBev, Daryl is an omni-channel practitioner with a passion for online grocery.On today’s episode, Daryl discusses the importance of rallying your team around a “just cause,” emerging technology and labor trends in the eGrocery space, and the distinction between mature retailers and immature retailers.--“Everybody’s focused on productivity, and I believe you can achieve it without pushing people to their breaking point. Humans and technology can work together and achieve amazing things.” -Daryl Porter--Show Notes(1:58) Daryl’s background as an Omnichannel practitioner(5:45) Rallying your team around the idea of a “just cause”(10:17) Taking a more humanistic approach to technology and worker optimization(12:31) What Daryl learned from working with Walmart and Anheuser-Busch InBev(15:49) Omnichannel and DTC store trends(20:02) A pain point for physical stores (20:50) Is on-demand labor a trend that will accelerate dramatically for retailers?(25:28) The maturity curve of automation and robot picking technology(29:11) The distinction between “mature retailers” and “immature retailers”(33:41) Lightning round--SponsorThis podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.--LinksConnect with Daryl on LinkedInConnect with Tony on LinkedInConnect with Tony on TwitterTony Saldanha - Transformant