110 - Hotel Reservations

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Learn how to make a hotel reservation in English in this podcast. Slow dialog: 1:27 Explanations: 4:21 Fast dialog: 14:53 I just finished a huge project at work and I needed some down time. I decided to take a short vacation. I liked the idea of a long weekend out of town. My friend Sara offered to let me crash at her place in San Francisco, but I decided to stay at a hotel instead. Sara has a couple of roommates and I thought it might be too crowded. I called the toll- free reservation number for a major hotel chain. The reservation agent was very helpful, after I got through the long phone tree. Agent: Dutton Hotels. How may I help you today? Jeff: I wanted to check rates and availability for your San Francisco location. Agent: Certainly, I can help you with that. Will that be the downtown or waterfront location? Jeff: The waterfront location. Agent: What date do you plan to check in? Jeff: I'd like to check in on October 12th and check out the 15th. Agent: Okay, let me see what we have. For how many? Jeff: One. And, if possible, I'm looking for a non-smoking room. Agent: Sure, we have a non-smoking queen with an ocean view for $189 or a standard room with a courtyard view for $139 a night. Jeff: I'd like to book the standard room. Agent: Okay, your last name? Jeff: Rama. Agent: And, your first name? Jeff: It's Jeff. Agent: Okay, I have you booked in a standard non-smoking queen, checking in on October 12th and departing the 15th. What major credit card would you like to use to guarantee the reservation? Jeff: A Visa. Agent: The number and expiration? Jeff: It's 7388- 2424-3535- 1818 and the expiration is 05/08. Agent: Your confirmation number is PD672. Is there anything else I help you with? Jeff: No, that's all. Thanks. Agent: Have a nice day and thank you for calling Dutton Hotels. Script by Dr. Lucy Tse