You're, Your, It's, Its - Grammar Review for Call Center Newbies

Description

If you're a call center newbie and you need a refresher on the difference between You're, Your, It's, and Its, this is the video for you. At the end is a quiz to test how much you understand from the lesson. #callcenter #chatsupport #emailsupport #bpo #grammar 00:00 Intro 00:20 Lesson 02:18 Practice Quiz 04:11 Final Quiz ANSWER KEY 1. Your, your 2. You’re, your 3. your, you’re 4. It’s (it is), your 5. Its, its 6. It’s (it has) 7. It’s (it has) 8. It’s (it has) 9. you’re 10. your