Travel Account Call Center Explained | Tasks, Processes, Mock Calls

Description

Learn what a call center travel account is, the companies involved, the job description, the travel industry structure, and the common issues and inquiries that travel CSRs regularly encounter. This also includes mock calls between four companies: customer, travel agency, airline, and hotel. #travelaccount #mockcall #callcenter #customerservice #bpo 00:00 Description 00:13 Travel Industry Structure 01:02 Advantages of Travel Agencies 01:59 Examples of Travel Agency Companies 02:30 Common Issues in a Travel Account 03:33 Travel Account Mock Call 03:41 Customer & Travel Agency 05:50 Travel Agency & Airline 07:45 Update 1 09:29 Travel Agency & Hotel 10:58 Update 2 11:51 Summary TEXT VERSION OF THIS VIDEO: https://kwestyon.com/call-center-travel-account-tasks-processes-bpo/