The Best CSR, Dispatcher And Tech In The Company Was The Problem | Jim Leslie & Al Levi

Description

🚀 FREEDOM 2026 Get your Tickets Today! https://freedomevent.com Revenue is everywhere in home service right now. Profit is not. Tommy sits down with his mentor Al Levi, author of The 7-Power Contractor, and Jim Leslie, president of Home Service Freedom, to break down why: the hiring excuse every contractor uses ("nobody wants to work") and the answer Jim gives back, what a lost tech really costs, the five things of staffing, why you should triple your pricing, why the owner who is the best CSR, dispatcher and tech is the ceiling on his own company, the zero-or-two cranes rule for your org chart, and the listening tour every owner should take this week. Al is retiring at the end of the year. His last small-room session is at Freedom 2026: Monday, October 26, 6 PM, Mandalay Bay. Use code ALFREEDOM at freedomevent.com to unlock a seat in the room with Al and Jim. Home Service Freedom: https://homeservicefreedom.com | The 7-Power Contractor: https://7powercontractor.com -- 🕐 TIMESTAMPS 🕐 -- 00:00 - Introduction 00:50 - Al, Jim and Freedom 2026 02:03 - Revenue for vanity, profit for sanity 03:49 - Put your pricing online 05:50 - Three kinds of testimonials 06:38 - Lead times and the boom-bust cycle 11:19 - The five things of staffing 11:32 - What a lost tech really costs 12:35 - Al's last room at Freedom 15:00 - The empty truck in your yard 15:44 - Stand on the bridge 16:39 - Triple your pricing 17:51 - Fighting commoditization 22:15 - Would you send me to your mom's house 25:29 - They just don't want to work for you 27:22 - The best CSR, dispatcher and tech 28:15 - Zero cranes or two 30:09 - The five-year org chart trap 32:26 - Burning tokens on technology 35:33 - There is no silver bullet 40:40 - What your accountant should say 42:24 - $2.6 million to the bottom line 46:54 - The listening tour 50:04 - Al's three-month notice 55:57 - One thing to do this week 59:45 - The room at Freedom 🚀 FREEDOM 2026 Get your Tickets Today! https://freedomevent.com Check Out My Social Media: Tiktok ⟶ https://www.tiktok.com/@official