Mock Call with No Resolution & De-escalating a Sup Call
8:10 · 523 plays
From the album Mock Calls (Short Versions)
Description
Here's an uninterrupted mock call where the agent cannot provide any solution for the customer due to company policy. If you need a STEP-BY-STEP EXPLANATION of the call flow, watch the version with detailed explanations here: https://youtu.be/MoCrQMp30Qg .
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