Ep.007 PINConvo with Armand Hartono - Satpam, Komitmen BCA Menjaga Layanan Dari Garda Terdepan

Description

At BCA, Satpam are one of a important element of the team in delivering exceptional service. From Satpam to executives, every role contributes significantly to the overall customer experience. How does the commitment to improving service at BCA significantly impact the quality of its Satpam?How does BCA's culture inspire every employee to strive for the best? Join Armand Hartono, Deputy CEO of BCA, in conversation with Nugroho Nurarifin, Senior Partner at PINC Group, as they delve into how BCA cultivates a culture of service excellence and innovation across all levels.