Banking/Financial Mock Call Script - Lost Card
16:19 · 7,624 प्ले
एल्बम से Mock Calls with Explanation
विवरण
Here's a call simulation of a BPO financial account where the account holder (customer) lost her card. In this video, the banker (CSR) demonstrates the process involved when an account holder reports unauthorized transactions on her card. #mockcall #customerservice #callcenter #callcentertips #customerservicetips TEXT FORMAT of this call: https://kwestyon.com/financial-account-mock-call-lost-card-call-center/ 00:00 Start of the call 00:35 1. Block the card, freeze the account. 02:53 2. Update the compromised credentials. 04:47 3. File a claim/dispute. 10:28 4. Process a card replacement. 11:54 5. Generate a new account number.
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