Negative vs Positive Scripting | Customer Service

Description

Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting. #customerservice #callcenter #bpocompany #bpo #billingmockcall 00:00 Question 00:28 Negative Scripting Call 07:54 Positive Scripting Call 11:24 Conclusion