How to Empathize in Call Center Customer Service | Scripts, Mock Calls

Description

Here are 6 recordings of customer service scenarios demonstrating different ways to empathize with customers. Depending on the situation that each customer is in, empathy statements can slightly vary. Each mock call contains scripts and explanations. 00:00 Description 00:22 1. A casual mention of an unfortunate event 02:21 2. Emotional/chatty customer 07:00 3. Excited customer 09:00 4. No resolution, verbally abusive, wrong customer 12:37 5. No resolution, calm, wrong customer 15:50 6. Company’s fault 19:28 SUMMARY Text format of this video: https://kwestyon.com/how-to-show-empathy-in-customer-service-call-center/ #customerservice #callcenter #empathy #bpo #bpocompany