How companies silence unhappy customers

Description

Consumers caught in disputes are increasingly being pressed to sign non-disclosure agreements, as companies — from banks to retailers — demand secrecy in exchange for compensation. Reporting by The Globe’s Erica Alini and Mariya Postelnyak shows that Canadians are being asked to sign confidentiality clauses in complaints ranging from a few hundred to hundreds of thousands of dollars. Video by Erica Alini, Kelsey Wilson and Alex Migdal.