Healthcare Account Mock Call - CRYING CUSTOMER

Description

In this healthcare mock call, the patient is in a difficult situation and is begging the medical equipment company to grant her request for one month's worth of feeding supplies. She has an acute diabetes and her husband recently died. Watch how the agent empathizes and builds rapport with the patient. 00:00 Intro 00:27 Healthcare mock call 08:53 How to work with a team lead 10:44 Usual healthcare policy 11:06 The onetime courtesy explanation MUSIC CREDIT: Androids Always Escape by Chris Zabriskie is licensed under a Creative Commons Attribution 4.0 license. https://creativecommons.org/licenses/by/4.0/ Source: http://chriszabriskie.com/honor/ Artist: http://chriszabriskie.com/