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IMPACT: 21st Century Change Management, Behavioral Science, Digital Transformation, and the Future of Work

Change is inevitable, whether it represents progress is up to us.Astute leaders know thatupskilling, culture change, and mindsetare critical ingredients for successful digital change – but do not know how to change those quickly enough to keep up with pace of technological change. That is because our 20th century change models are not up to the challenge of 21st centurydigital transformation and the future of work– andthatexplains McKinsey’s finding that only 25% of digital transformations succeed.InImpact, globally recognized culture change expert, Paul Gibbons gives leaders 21st century change tools and models that are based on up-to-the-minute research in behavioral sciences, complexity theory, agile methods, information science, and more.Gibbons shows leaders that“the more technologically-enabled workplaces become (AI and robotics), paradoxically, the more important the “human” becomes – community, purpose, connection, empathy, relationships, and trust.”He continues, “… central to the whole picture of changing how we change, of humanizing business, and of upskilling workforces, is leadership. In a world where advancing human capability is critical, leaders need to lead learning.” Then, using that idea ofleader as learner, Gibbons illustrates and how learning can happen faster and more efficiently through understanding the latest research and making appropriate use of 21st century learning technology.Impact is about leading change, and about those “upgrades” to the human side of organizations, leading, learning, communicating, changing, collaborating, deciding, and engaging. As computers do more of our thinking for us, taking over many of our cognitive tasks, our “competitive advantage” is in the social domain. Crudely, we can outsource some of our thinking, but not much of our collaboration.The upside is liberation from cognitive drudgery; the challenge is to raise our game and to become better at what makes us distinctively human – the social, the collaborative, the creative, the visionary.Leaders will learn

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